Adding a payment card to your account will allow us to automatically place a pre-authorisation on the card without needing to go through Apple Pay or Google Pay when commencing a charging session.
If you'd like to do this please add a payment card to your char.gy account by logging in and going to Payment Methods and then Add (you can also use the direct link below):
https://char.gy/account/payment_methods
For further information on how pre-authorisations, please view our article What is pre-authorisation?
If you are struggling to add a payment method, please contact us by emailing support@char.gy or calling us on 0800 086 9606 (Option 2) Monday - Friday 9am-5.30pm.
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